Privacy Policy

1. Information We Collect

ActivePark may collect operational data required to run parking workflows. This can include ticket details, vehicle information, valet status, shuttle and pick-up requests, key hook references, lot configuration, cash desk entries, package selections, support messages, and user contact details.

2. How Information Is Used

We use information to manage parking tickets, coordinate valet and shuttle operations, maintain lot records, generate reports, process support requests, and improve software reliability. Data is used only for business and operational purposes related to the ActivePark system.

3. Payment Information

Software package payments are processed by PayPal through configured sandbox or live credentials. Card fields are hosted by PayPal, and ActivePark does not receive or store full card numbers, CVV codes, or card authentication data.

4. Reports and Analytics

Revenue, billing, cash desk, ticket, valet, and lot reports are created from system records. These reports may include operational and financial summaries needed by parking lot owners or managers.

5. Data Sharing

We do not sell operational data. Information may be shared with service providers when necessary to host the website, process payments, send support emails, troubleshoot software issues, or comply with legal requirements.

6. Security

ActivePark uses application controls, configuration-based credentials, hosted payment fields, and standard web security practices to reduce risk. Operators should also protect user accounts, limit staff permissions, and keep configuration secrets private.

7. Data Retention

Operational records may be retained for reporting, accounting, dispute handling, customer support, and business continuity. Retention periods can depend on the parking operator's internal policy and applicable requirements.

8. Support Requests and Authentication

When a support form is submitted, the name, email address, and message are used to respond to the request and investigate the issue. Support messages should not include passwords, card numbers, or unnecessary sensitive information.

9. Contact

For privacy questions, data requests, or app verification inquiries, contact ActivePark support.