Return & Refund Policy
Refund rules for ActivePark software package checkout and subscription payments.
1. Software Package Payments
Payments for Self Park Lot and Valet Park Lot packages are tied to the selected monthly software package. Enterprise pricing is custom and should be handled through sales or support before payment.
2. Full Refund Eligibility
A full refund may be available when a cancellation or correction request is made before the software package is activated, before setup work begins, or within an approved notice period confirmed by ActivePark support.
3. Partial Refunds
Partial refunds may be considered when the software package has already been activated, configuration work has started, or the customer used a portion of the subscription period. The final amount depends on usage, setup effort, and payment provider fees.
4. Non-Refundable Cases
Refunds may be declined for completed subscription periods, completed setup work, chargeback abuse, incorrect information submitted by the operator, or requests outside the agreed support window.
5. Processing Method
Approved refunds are processed through the original payment method when supported by PayPal or the payment provider. Processing times can vary based on PayPal, card issuer, bank, and account status.
6. Required Details
Refund requests should include the package name, payment date, order or transaction reference, customer email, reason for refund, and any related ticket or support reference. Missing details may delay review.
7. Operational Disputes
ActivePark provides software for parking operators and does not sell physical parking spaces, valet handling, shuttle transportation, or on-site parking services. Disputes related to vehicle handling, key custody, parking lot capacity, or on-site staff decisions remain the responsibility of the parking operator. ActivePark software records can assist review but do not replace local operating policies.
8. How To Request A Refund
Use the support form on the ActivePark website and describe the issue clearly. The support team will review the request and respond with the next step.